Put details of executives online or face action, e-commerce companies told – Times of India

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NEW DELHI: The shopper affairs ministry has cautioned e-commerce corporations of motion in the event that they don’t put out the main points and speak to numbers in their executives on their portals/platforms to deal with shopper grievances.
In a up to date round, the ministry mentioned the Central Consumer Protection Authority (CCPA) has come to understand that some e-commerce entities aren’t showing main points of dealers, mandated as in keeping with the Shopper Coverage (E-commerce) Regulations, 2020, on their platform.
The round mentioned, “Somebody discovered violating the principles might face motion underneath the Act, if, after investigation, the central authority has reason why to imagine that the practices are discovered unfair and prejudicial to customers’ pastime. Therefore, business associations are hereby asked to provide vast exposure to the provisions of the ibid regulations and to provoke upon their contributors to make sure compliance of the principles to make sure good enough redressal mechanism is available to customers whilst buying items or products and services the usage of e-commerce.”



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